FAQ

We deliver our bouncy castles and games anywhere in Hampshire and most of West Sussex including:Portsmouth, Southampton, Havant, Gosport, Fareham, Waterlooville, Petersfield, Chichester to name a few. Please contact us to check your area. 

Our bouncy castles are inflated using electric fan blowers. They are simply plugged in to a suitable socket in your house or out building; we supply long extension cables and power breakers with all castles so you don't need a socket nearby. To deflate the castle, simply unplug the fan and it will slowly collapse (make sure nobody is using the castle at the time!). 

The dimensions of our castles are shown in our gallery page, please also allow an additional 5 feet at the back for the fan and another five foot at the front for a safety mat. Please also try to allow another 1 foot each side of the castle, although side space isn't as important. 

The castles are wheeled in to position using a sack trolly, the Bouncy castle on the trolly, rolled up is about the size of a wheelie bin. Therefore we will need a standard size path and standard size doorways to get the castle in to your garden or venue. If you have a lot of steps or a tight entrance way, please let us know so that we can arrange alternative access if required. 

Yes, all our Bouncy castles are suitable for indoor use. Just remember to check the height to the ceiling and the height of the Bouncy Castle. The ceiling must be higher than the hight of the castle booked.

We carry 5 million pounds worth of public liability cover, however as per our terms and conditions we cannot be held liable for any injuries caused whilst the castle is in your care. You are the sole person responsible for the castle and it's use and therefore should anything happen, you are liable to a claim as the hirer. Safety is and always will be our optimum priority, and to date we've not had one accident which has required treatment reported to us. 

In most cases we don't charge a cancellation charge, so long as you give us some notice so that we can hire the castle out to somebody else. If you give us no or very little notice (other than for bad weather) then you may be liable to a charge. Our cancellation policy is available on our Terms and Conditions page. 

The delivery person will completely set up the castle, give you a demonstration on how to use it safely and then leave it in your control. When we turn up to collect the castle, we will also dismantle it.

We actually prefer to put the bouncy castle on a lawn area. For safety reasons we must hammer in 6 securing pegs to hold the castle down during use. The castle will have a ground sheet placed under it so the grass will not come to any harm. The holes left over from the securing pegs will disappear after a few days. 

We do prefer grass however it is possible to position on to concrete. We use sandbags to hold the inflatable in place instead of pegs when we position on to a hard floor. 

Yes you are, but you must bear in mind that you are in charge and must make sure that people who use the castle are safe, don't overload the castle to try to make extra money. As the hirer you are liable for any damages. 

Generally speaking, between 6 and 12 children at one time. This really depends on the size of the users and the castle, the hire team will be able to provide more information on this. 

Yes, unlike other operators all our Bouncy Castles are PIPA safety certified, meaning that that have been engineered and tested to the highest possible safety standards according to Health and Safety executive guidelines. Our service is also covered by £5M of public liability insurance. We also provide a full set of safety instructions when we set up, which include guidelines like the maximum number of users on the Bouncy Castle at once, maximum age etc. 

Prices start from £45 for a children's castle. Depending on your postcode we may charge a small fee for delivery, set up and collection. 

Most of our Castles come with shower covers and all our extension leads are fully showerproof so showers won't stop play! However if you feel that the rain is going to spoil your day, you can cancel free of charge as long as you phone before 8am. 

We have bouncy castles for all ages. 

Yes. A slight slope is not a problem. Typically, we will place the entrance of the unit at the top of any slope. If the slope is more than a little, we may not be able to set up in that location. Your installer may request an alternate location so please have one in mind. Remember, safety is our optimum priority. 

Yes, you'll need a normal plug socket within 25 meters of where you want to put the Bouncy Castle. We will bring a 25M extension cord with us. The blower runs continuously and uses approximately £0.18 of electricity per hour. Your blow dryer uses more than that! 

If no electricity supply is nearby we can also supply petrol generators for a small additional charge

Our office is open 9am to 10pm 7 days a week. We deliver Bouncy Castles 7 days a week and are contactable 24 hours a day in an emergency. 

Yes! If we have units available we'll do our best to help you. 

No. we do not allow this. All of Bouncy Castles must be set up by one of our trained crew members for the purposes of safety and insurance. Remember that safety is our optimum priority. 

Yes! We do overnight rentals at an additional charge of £20. The bouncy castle must be set up in a back garden or area that is fenced and locked up. We reserve the right to cancel any overnight hire in the interests of safety.